Thuan VU-DUC

Tan Binh District, Ho Chi Minh City, Vietnam · (+84) 90-6666-810 · thuanvd@outlook.com

As a Systems and Infrastructure Engineer I am responsible for managing platforms for massive data storage and maintenance. I ensure that the infrastructure of Enterprise doesn’t break even with the massive data growth across the ecosystem of Enterprise caused by the growth in memberships and products.

Experience

System Administrator

Bouygues Construction Vietnam

World Wide French Enterprise in Civil Contruction an Bridge, I work in the IT company who provides the IT services to overall Group Entity.

  • Configure internal systems.
  • Diagnose and troubleshoot technical issues.
  • Maintain System Integrity.
  • Monitor system performance, IT system operations and storage utilization.
  • Provides support with escalated helpdesk or level 1 requests.
  • Plans ahead for necessary hardware or software upgrades to support system growth.
  • Install servers, devices, and firewalls.
  • Upgrade the network infrastructure.
  • Conduct Data backups using Veeam Backup
  • Ensure the smooth deployment of new applications.
  • Provide advice and best practices for IT security.
  • Write, edit and revise security procedures.
  • Weekly report to Security Team Lead/manager.
May 2014 - April 2021

Team lead/Senior Technical Support

Tek-Expert Vietnam

I worked as both role of Team Lead and Senior Technical Support. As the Senior TSE, my work include:

  • Remote support the big size customers (Wipro, Accenture, BlackRock, etc..) WebEx, TeamViewer
  • Work on Ticketing System MicroFocus - Service Manager
  • Documenting the Knowledge Base articles MicroFocus KB
  • Troubleshoot technical issue via phone, email Network Node Manager
  • Identify and escalate situations requiring urgent attention, understanding business impact and priorities, to meet SLA
  • Deploy testing environment and UAT project Operation Orchestrator

I took in charge also the role of Team Lead.

  • Train L1 (newbie) engineer.
  • Train L2 Engineer for advanced knowledge.
  • Train English and Support Skill in team.
  • Manage workload of teammates.
  • Evaluate and report the performance base on the KPI.
  • Recruite new team member.
September 2010 - December 2013

IT Manager / Network Engineer

EIMS Vietnam

I took in charge overall infratructure of the enterprise.

  • Design and deploy the website of company using Joomla.
  • Design and manage the LAN Network.
  • Ensure the machines (printer, photo, telephone, fax, PCs) in the perfect condition.
  • Manage the Database MS Server 2000 run the Company Application of Expo
  • Recruit employees frequently for each event, (interview + technical test)
  • Train employees in usage the software of Company before event.
  • Organize the operation on-site in exhibition.
  • Troubleshooting the LAN network, POS Station, Badge Printer in exhibition.
  • Make the report of event about the number, statistics data of the visitors in exhibition.
  • Explain and guide the visitors in using services at exhibition.
July 2010 - December 2011

Education

France University Numeric

France MOOC
System and Network
August 2020 - August 2022

Hanoi University of Technology

Hanoi - Vietnam
System Information

GPA: 7.9

August 2005 - August 2010

Technical Stacks

Programming Languages & Tools
Virtualization
  • VMWare Vsphere 8
  • Nutanix 6.7
  • Microsoft Hyper-V
Monitoring
  • Zabbix
  • Grafana
  • Centreon
Database
  • Microsoft SQL Server 2016, 2019, 2022
  • MySQL
  • Postgres
Database
  • Veeam Backup and Replication 11, 12
  • Veritas Backup
  • Naviko Backup
Operating Systems
  • Microsoft Windows 2012, 2016, 2019
  • Debian 11, 12 - Ubuntu Server
  • Centos 7-8, Redhat Enterprise Linux
Microsoft Stacks
  • System Center Configuration Manager - SCCM 2012, 2016, 2019
  • System Center Operation Manager - SCOM 2012, 2016, 2019
  • System Center Orchestrator - SCO 2012, 2016, 2019

Interests

Apart from being a web developer, I enjoy most of my time being outdoors. In the winter, I am an avid skier and novice ice climber. During the warmer months here in Colorado, I enjoy mountain biking, free climbing, and kayaking.

When forced indoors, I follow a number of sci-fi and fantasy genre movies and television shows, I am an aspiring chef, and I spend a large amount of my free time exploring the latest technology advancements in the front-end web development world.

Knowledges & Certifications

  • Google Analytics Certified Developer
  • Mobile Web Specialist - Google Certification
  • 1 st Place - University of Colorado Boulder - Emerging Tech Competition 2009
  • 1 st Place - University of Colorado Boulder - Adobe Creative Jam 2008 (UI Design Category)
  • 2 nd Place - University of Colorado Boulder - Emerging Tech Competition 2008
  • 1 st Place - James Buchanan High School - Hackathon 2006
  • 3 rd Place - James Buchanan High School - Hackathon 2005